Privacy Policy

1. Introduction

Welcome to My Shop Agent ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered WhatsApp ordering agent service.

2. Information We Collect

We collect several types of information to provide and improve our service:

2.1 Personal Information

• Contact Information: WhatsApp phone number, name (as provided on WhatsApp)
• Order Information: Products ordered, quantities, delivery addresses, order history
• Communication Data: Messages exchanged with our WhatsApp agent, including text and images
• Payment Information: Order receipts and payment confirmation screenshots (when shared)

2.2 Automatically Collected Information

• Message timestamps and interaction patterns
• Device information (as provided by WhatsApp)
• Service usage data and analytics

3. How We Use Your Information

We use the collected information for the following purposes:

• Order Processing: To receive, process, and fulfill your orders
• Customer Service: To respond to your inquiries and provide support
• Service Improvement: To enhance our AI agent's accuracy and user experience
• Communication: To send order confirmations, updates, and delivery notifications
• Analytics: To understand usage patterns and improve our services
• Legal Compliance: To comply with applicable laws and regulations

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

• Store Owners: Order details are shared with the respective clothing store to fulfill your order
• Delivery Partners: Delivery address and contact information for order delivery
• Service Providers: Third-party services that help us operate (e.g., cloud hosting, analytics)
• Legal Requirements: When required by law or to protect our rights

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encrypted data transmission via WhatsApp's end-to-end encryption
• Secure database storage with access controls
• Regular security assessments and updates
• Limited employee access to personal data

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and fulfill orders
• Maintain records for legal and business purposes
• Resolve disputes and enforce agreements

Order history is typically retained for 2 years for customer service and analytics purposes. You may request deletion of your data at any time.

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Portability: Request your data in a portable format
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us using the information below.

8. Third-Party Services

Our service integrates with third-party platforms:

• WhatsApp: Subject to WhatsApp's Privacy Policy
• AI Services: We use AI providers to power our conversational agent
• Cloud Services: Data storage and processing infrastructure

9. Children's Privacy

My Shop Agent is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Continued use of our service after changes constitutes acceptance of the updated policy.